Past Events
Click on the name of the event you attended to view speakers’ presentation slides and facilitation notes from the events. Also read Richard’s post event thoughts which may provide you with further inspiration.
Wednesday 19th March 2008
Larry Hockman is a globally recognised expert on the future trends of customer service, values, people and culture. Larry encouraged us to develop a competitive advantage by adopting a progressive culture with proactive strategies. He was followed in the afternoon by industry business speakers representing tourism and hospitality businesses who have successfullly managed change.
5th February 2008
Tozers Solicitors and professional actors brought to life situations encountered by tourism and hospitatliy empoloyers to help illustrate the complexity of handing these scenarios.
22nd November 2007
Professor Merlin Stone is one of the UK's most experienced marketing consultants. He shared proven methods of marketing to meet the needs of customers and stakeholders. He was followed in the afternoon by industry speakers from Three Ways House Hotel and West Dorset Leisure Holidays who have both experienced success with their marketing techniques.
3rd October 2007
On the 3rd October, Sir Gerry Robinson shared his insights on running a successful tourism and hospitality business. Sir Gerry is one fo the UK's most influential businessmen and featured recently in the BBC series,"Can Gerry Robinson fix the NHS?"
2nd May 2007
On the 2nd May, delegates heard Dr Frank Dick OBE sharing his experience on performance management. He was followed in the afternoon by industry business speakers from Crealy Great Adventure Parks, Riviera International Confrence Centre and The Seafood Restaurant Ltd, Padstow.
22nd March 2007
On the 20th March, delegates heard John McCarthy sharing his insights into handling challenging relationships in Motivation and Overcoming Challenges. He was followed in the afternoon by industry business speakers from The Eden Project and Yellingham Farm who have both 'Moved Beyond Challenges'.
